Privacy Policy

Last Updated: June 10, 2026

MS Technology, Inc. (“MST,” “we,” “us,” or “our”) respects the privacy of its users and has developed this Privacy Policy to demonstrate its commitment to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit and/or interact with our websites at https://mstusa.com and https://eviewer.net (collectively, the “Websites”).

Please read this Privacy Policy carefully. By using the Websites, you acknowledge that you have read, understood, and agree to be bound by the terms described herein. If you do not agree, please discontinue use of the Websites.

The data controller for the processing of your Personal Data is MS Technology, Inc., a company incorporated in the United States. For questions or concerns, please contact us at:

MS Technology, Inc.
Privacy Team: privacy@mstusa.com
Phone: +1-704-544-3403
Website: https://mstusa.com

1. Information We Collect
2. How We Collect Your Information
3. How We Use Your Information
4. Legal Bases for Processing (GDPR)
5. Disclosure of Your Information
6. Cookies and Tracking Technologies
7. Data Storage, Security, and Retention
8. International Data Transfers
9. Your Privacy Rights
10. Children’s Privacy
11. Third-Party Links
12. Marketing Choices
13. California Residents – CCPA Disclosures
14. Changes to This Privacy Policy
15. Contact Us

1. Information We Collect

We collect several categories of information in connection with your use of the Websites:

1.1 Personal Data

“Personal Data” means information that identifies you as an individual or relates to you as an identifiable individual. This may include:

Identity information: first name, last name, job title, company name, username, or similar identifiers
Contact information: postal address, email address, and telephone numbers (including mobile)
Financial information: billing address, payment card details, and transaction records (processed securely by PCI-DSS-compliant payment processors)
Account credentials: usernames, passwords, and license IDs
Professional information: IT infrastructure preferences, product preferences, and industry context provided during sales or evaluation engagements
Job application information: resume, work history, qualifications, and contact details (when applying for a position at MST)

1.2 Non-Personal / Technical Data

“Other Data” refers to information that does not, on its own, identify a specific individual. This includes:

Device and browser information: IP address, browser type and version, operating system, device ID, screen resolution, plug-in types
Usage and log data: pages visited, clickstream data, session duration, download errors, referring URL, date/time stamps
Aggregated analytics data: demographic trends, frequency-of-use metrics, and similar anonymized statistics

1.3 Information You Upload

If you upload documents or files to a demo on our Websites, a support request, or any other product workflow, those files may be temporarily processed on our servers. Please avoid uploading files containing sensitive personal data unless your license agreement expressly permits it, as confidentiality of uploaded content cannot be guaranteed in demo or evaluation contexts.

2. How We Collect Your Information

2.1 Directly From You

We collect information you provide when you:

Submit an inquiry, evaluation, or contact form on our website
Register for a product evaluation, webinar, or mailing list
Enter into a sales, license, or support agreement
Engage our technical support team via email, phone, or our helpdesk portal (Freshdesk)
Participate in a survey, contest, or marketing event (in-person or virtual)
Apply for employment at MST
Provide a business card or badge scan at a trade show or conference

2.2 Automatically

When you visit our Websites, we automatically collect technical and usage data via cookies, server logs, and third-party analytics tools (see Section 7 for details). This includes IP addresses, browser type, pages viewed, time spent on pages, and other clickstream data.

2.3 From Third Parties

We may receive information about you from:

Partners, resellers, system integrators, and OEM customers who deploy our products on your behalf
Marketing event organizers who share attendee information (in compliance with applicable data protection requirements)
Third-party enrichment services used to supplement our marketing and sales efforts
Social media platforms where you interact with our content or contact us

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Providing and Supporting

Responding to evaluation requests, product inquiries, and support tickets
Fulfilling software license agreements and processing payments
Managing partner, reseller, and OEM relationships

3.2 Communications and Marketing

Sending product updates, security notices, and important service announcements
Providing information about new products, features, upgrades, and offers (where you have consented or where permitted by applicable law)
Distributing newsletters and marketing materials from which you may unsubscribe at any time
Following up after events, webinars, or product demonstrations

3.3 Analytics and Improvement

Analyzing website traffic, product usage patterns, and user behavior to improve our Websites
Conducting research, A/B testing, and usability studies

3.4 Legal and Compliance

Complying with applicable laws, regulations, and government requests
Protecting the rights, property, and safety of MST, our customers, and others
Preventing fraud, abuse, and security incidents
Processing job applications in accordance with employment law

If you are located in the European Economic Area, the United Kingdom, or Switzerland, our processing of your Personal Data is subject to the General Data Protection Regulation (GDPR) or applicable national equivalents. We rely on the following legal bases:

Contractual Necessity: Processing is necessary to perform a contract with you (e.g., to deliver licensed software or provide support).

Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our Websites, direct marketing to existing customers, and operating our business, provided those interests are not overridden by your rights.

Legal Obligation: Processing is required to comply with applicable law (e.g., tax, accounting, or regulatory obligations).

Consent: Where none of the above applies, we will request your explicit consent (e.g., for optional marketing emails or the placement of non-essential cookies). You may withdraw consent at any time by contacting us.

5. Disclosure of Your Information

MST does not sell, lease, rent, or share your Personal Data with unaffiliated third parties for their own marketing purposes. We may disclose your information in the following circumstances:

5.1 Service Providers and Subprocessors

We engage trusted third-party vendors to perform services on our behalf, including cloud hosting, payment processing, helpdesk support, email delivery, analytics, and marketing automation. These parties process data only under our instructions and are bound by confidentiality and data protection obligations.

5.2 Business Partners and Resellers

If you engage with MST through a certified partner, reseller, system integrator, or OEM, we may share information necessary to fulfill the relationship. Partners may communicate with you about related MST offerings; you may opt out using the unsubscribe mechanism in any such communication.

5.3 Professional Advisers

We may disclose information to our lawyers, accountants, and other professionals, as necessary for legitimate business operations.

5.4 Business Transfers

In connection with a merger, acquisition, asset sale, or other corporate transaction, Personal Data may be disclosed to prospective or actual buyers, sellers, or their advisers, subject to confidentiality obligations and applicable law.

5.5 Legal and Regulatory Requirements

We may disclose information when required or permitted by law, including in response to valid subpoenas, court orders, law enforcement requests, or to protect the rights, property, or safety of MST, our customers, or the public.

6. Cookies and Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files placed on your device by websites you visit. We also use web beacons, pixel tags, and similar tracking technologies. These tools help us analyze usage, remember your preferences, and deliver relevant content.

6.2 Types of Cookies We Use

Strictly Necessary Cookies: Required for the website to function (e.g., form security tokens, session management). These cannot be disabled.

Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics, Hotjar). Data is aggregated and anonymized where possible.

Marketing and Advertising Cookies: Used to track behavior across websites to serve relevant ads and measure campaign effectiveness (e.g., LinkedIn Insight Tag, Google Ads).

Preference Cookies: Remember your language, region, or other settings to personalize your experience.

6.3 Your Cookie Choices

You may control cookies through your browser settings or, where provided, through our cookie consent banner. Please note that disabling certain cookies may impact the functionality of our website. You may also opt out of Google Analytics tracking via the Google Analytics Opt-out Browser Add-on, or opt out of interest-based advertising via the Digital Advertising Alliance at https://www.aboutads.info/choices.

6.4 Do-Not-Track

Our website may not respond to all “Do Not Track” (DNT) browser signals. We will update this policy if industry standards for DNT are established.

7. Data Storage, Security, and Retention

7.1 Storage Location

Your Personal Data may be stored and processed on servers located in the United States and, where applicable, in countries where our partners operate. We apply appropriate contractual and technical safeguards for any cross-border data transfers.

7.2 Security Measures

We implement reasonable administrative, technical, organizational, and physical security measures to protect your Personal Data, including:

Physical access controls, secure data center facilities meeting SSAE standards, clean desk policies, and CCTV monitoring
Network security technologies, firewalls, intrusion detection, and encrypted data transmission (TLS/SSL)
Role-based access controls, internal security policies, and regular security training for staff
An incident response process to address personal data breaches promptly, including required notifications under applicable law

No internet transmission or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7.3 Retention

We retain your Personal Data for as long as necessary, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we will securely delete or anonymize it. Certain information may be retained in encrypted backups for a limited period after deletion for technical and legal reasons.

You may request deletion of your Personal Data at any time as described in Section 9. Please note that some information may be retained as required or permitted by applicable law.

8. International Data Transfers

MS Technology is headquartered in the United States. If you access our Websites from outside the United States, your Personal Data may be transferred to and processed in the United States or other countries that may have different data protection laws than your country of residence.

Where required by applicable law (e.g., for transfers from the EEA, UK, or Switzerland), we rely on appropriate transfer mechanisms such as Standard Contractual Clauses (SCCs) adopted by the European Commission, the UK International Data Transfer Agreement, or the EU-U.S. Data Privacy Framework, where applicable. Please contact us if you wish to obtain more information about our international transfer safeguards.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the following rights with respect to your Personal Data:

Right to Access: Request a copy of the Personal Data we hold about you and information about how we process it.

Right to Rectification: Request correction of inaccurate or incomplete Personal Data.

Right to Erasure: Request deletion of your Personal Data (“right to be forgotten”), subject to our legal obligations to retain certain data.

Right to Restriction: Request that we temporarily limit our processing of your data in certain circumstances.

Right to Data Portability: Receive your Personal Data in a structured, commonly used, machine-readable format and transmit it to another controller, where technically feasible.

Right to Object: Object to processing based on our legitimate interests, including profiling for direct marketing.

Right to Withdraw Consent: Withdraw consent to any processing for which you have provided consent, without affecting the lawfulness of prior processing.

Right to Lodge a Complaint: Lodge a complaint with the supervisory authority in your country of residence (e.g., the ICO in the UK, or the relevant EU data protection authority).

To exercise any of these rights, please contact us at privacy@mstusa.com or via the contact details in Section 16. We will respond to your request within the timeframe required by applicable law (generally within 30 days). We may need to verify your identity before processing your request.

10. Children’s Privacy

Our Websites are not directed to children under the age of 16 (or the applicable minimum age in your jurisdiction). We do not knowingly collect Personal Data from individuals under 16 years of age. If you are a parent or guardian and believe that your child has submitted Personal Data to us, please contact us immediately at privacy@mstusa.com and we will take steps to delete such information.

11. Third-Party Links

Our website and products may contain links to third-party websites, integrations, or services (such as Freshdesk, IBM, Salesforce, Microsoft SharePoint, Alfresco, or OpenText Documentum). This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access through our Websites, as we have no control over their data practices and accept no liability for them.

12. Marketing Choices

Where we have your consent or a legitimate interest to do so, we may send you marketing communications about MST products, features, and events. You may opt out of marketing emails at any time by:

Clicking the “Unsubscribe” link in any marketing email you receive from us
Updating your preferences through your account settings (if applicable)
Contacting us directly at privacy@mstusa.com

Please note that even if you opt out of marketing communications, we may still send you transactional or service-related messages that are necessary to administer your account or fulfill a contractual obligation.

13. California Residents – CCPA Disclosures

If you are a California resident, the California Consumer Privacy Act of 2018 (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”), may provide you with additional rights. This section supplements the rest of this Privacy Policy.

13.1 Categories of Personal Information Collected

In the preceding 12 months, we have collected the following categories of personal information as defined by the CCPA:

Identifiers (e.g., name, email address, IP address, company name)
Commercial information (e.g., transaction records, license details)
Internet or other electronic network activity information (e.g., browsing history on our site, product usage data)
Professional or employment-related information (e.g., job title, employer)
Inferences drawn from the above to create a profile for marketing or personalization purposes

13.2 Sources and Purposes

We collect personal information from you directly, automatically through our website and products, and from third parties (see Sections 2 and 3 above for details). We use it for the business and commercial purposes described in Section 3.

13.3 Disclosure and Sale of Personal Information

MST does not sell your personal information as defined by the CCPA and does not have actual knowledge that it sells the personal information of consumers under 16 years of age. We may disclose personal information to third parties for business purposes as described in Section 5.

13.4 Your California Rights

California residents have the right to:

Know: Request disclosure of the categories and specific pieces of personal information we have collected about you, the categories of sources, the business or commercial purposes, and the categories of third parties with whom we share information.
Delete: Request deletion of your personal information, subject to certain exceptions.
Correct: Request correction of inaccurate personal information.
Opt Out of Sale or Sharing: Although we do not sell personal information, you may contact us to request that your information not be shared for cross-context behavioral advertising purposes.
Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To submit a verifiable California consumer request, please contact us at privacy@mstusa.com or +1-704-544-3403. You may designate an authorized agent to submit a request on your behalf with proper written authorization. We will respond to verifiable requests within 45 days (extendable by an additional 45 days where reasonably necessary).

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify you by posting a revised policy on our website with an updated effective date, and, where required by law or where we have your contact information, we may also notify you by email prior to the change taking effect.

Your continued use of the Websites after the revised Privacy Policy becomes effective constitutes your acceptance of the changes. We encourage you to review this Privacy Policy periodically to stay informed about our information practices.

15. Contact Us

If you have questions, comments, or requests regarding this Privacy Policy, or if you wish to exercise your privacy rights, please contact our Privacy Team:

MS Technology, Inc.
Attn: Privacy Team
Email: privacy@mstusa.com
Phone: +1-704-544-3403
Website: https://mstusa.com/company/contact-us/

For data subjects located in the European Economic Area or United Kingdom, you also have the right to lodge a complaint with your local supervisory authority. For UK residents, this is the Information Commissioner’s Office (ICO) at https://ico.org.uk.