1. Information you provide via electronic form submission
In order to evaluate our software or have a sales engagement we need to collect specific information including name, title, company, city, state, country, email, IT infrastructure, and product preferences. Our account managers are divided by state and country so it is important that we understand where you are located to provide you with the best experience during your evaluation period.
2. Information collected via cookies and web analytics
We value your time and want to be sure we provide you with information relevant to your interests. We rely on various cookies and other tracking technologies to deliver online content and offers so that you are quickly provided with information that matters to you. (See detailed information under the “Cookies & Tracking” section below).
3. Information collected via support communications (forms, email and phone)
During your evaluation period, and when you become a customer or partner, you may engage with our support team to help get you up and running or troubleshoot issues. In addition to your personal contact information including name, company, title, email, phone and username, we may need to get the following information, including but not limited to, your system information, hardware and software environments, and sample files pertaining to your case.
4. Information collected during sales process (via email and phone)
As we engage in a sales agreement, we will need to collect financial information (electronic payment information and/or mailing address and point of contact for payment) as well as legal contract information.
5. Information collected for job submissions (via email)
If you are submitting an application for a job at MST you will be asked to provide your resume along with your contact information, work history, and qualifications.
6. Information collected from marketing events
You may visit MST at an in-person event. If you are interested in a follow-up by MST, we may ask you for a business card or to scan your badge. If we scan your badge we will be collecting the information you provided to the show organizers. If you sign up for a webinar we will be collecting information via a form to send you the relevant event details and follow-up. If you participate in a webinar by a third-party provider where MST is the sponsor, the vendor may share that information with us to be able to follow-up with you after the event.
7. Information collected from surveys / giveaways
Getting feedback from our users is crucial for product development and enhancements as well as internal process improvements. Usually our surveys are anonymous unless you would like to be contacted to discuss your feedback. We provide fields to get your contact information including name, company, email and location so we can get in touch with you for follow-up or if you are entering for a contest.
8. Information we collect about you from third-parties:
We usually collect personal information directly from you, however if you are working with us through a partner, system integrator, or reseller, we may be getting your information directly from such third party.